Delays and returns

Delays and returns

Returns are accepted up to 15 days after purchase, only if the item does not match the description on the product page in question, or if the item is defective. Items are either exchanged or refunded (except for custom sign creations), return shipping included.

Shipping issues, late orders:

Beyond 25 days of transit, we investigate with the postal services to find out the reason for the delivery delay.

Please be assured that our warehouses are always doing their utmost to deliver packages quickly. However, delays may occur: late order processing due to stock shortages, holiday periods, packages blocked by shipping companies, etc.

This clause does not include custom-made items.

Return Address: Please contact us with your order information.

The seller has a maximum of 7 days to declare receipt of the item in the condition in which it was sent. You will then be automatically refunded the amount of the item.

Shipping costs are only refunded to the buyer for the following return reasons:

• Item Condition
• Incorrect description
• Incorrect item received
• Defective or damaged item

Damaged item or incomplete order:

We make every effort to deliver items in perfect condition and complete orders. However, it is not impossible that an incident may occur. If your package or an item inside your package is damaged: notify the delivery person immediately and contact us by email at service.client@monenseignelumineuse.fr . We will deal with the problem with you and we will ask you to provide the following elements: - a photo of the entire package (external appearance) on which the label is visible - a photo of the opened package clearly showing the contents and the internal packaging - a photo of all the internal packaging in the package an overall photo of the item - a close-up of the damaged part of the item. If your order is incomplete, contact us: service.client@monenseignelumineuse.fr